Help Desk
If you have questions or are experiencing problems please email helpdesk@otc.edu and give a detailed account of the nature of your problem. If this is an emergency or you are unable to email helpdesk@otc.edu, you may call the Help Desk at 447-7548.
Student Computer Help Desk located in Information Commons Atrium
The Student Computer Help Desk is located in the Information Commons building in front of the main switchboard. It’s all about "Students Helping Students." The Student Computer Help Desk, staffed by student workers, primarily services other students with technology issues such as:
- Student password change while on campus (photo ID required)
- Wireless internet set-up instructions
- MyOTC assistance, if student is on campus
- Campus Maps
- Campus and Technology Resource Information
Fall 2009 Hours of Operation
Thursday, August 20, 2009 through Saturday, December 19, 2009
- Monday – Thursday: 8:00 a.m. to 8:00 p.m.
- Friday: 8:00 a.m. to 6:00 p.m.
- Saturday: 8:00 a.m. to 3:00 p.m.
- Sunday: Closed
Student Computer Help Desk will be closed on the following dates:
- Saturday, September 5 through Monday, September 7 – Labor Day – No Classes/College Closed
- Monday, October 12 Fall Break - No Classes/College Closed
- Tuesday, October 13 Staff Development Day – No Classes
- Thursday, November 26 through Sunday, November 29 – Thanksgiving - No Classes/College Closed
Opening dates, times and hours of availability are subject to change based on staff availability, student use and administrative requirements.
Information Technology Help Desk located in Graff Hall, Room 203
The Information Technology Help Desk provides OTC users with technical support and provides a central point to report problems or issues. This is a full service Help Desk to assist faculty, staff, and students with OTC computer related problems. The OTC Help Desk also provides assistance with various issues including:
- Student password change while on campus (photo ID required)
- All Employee Issues
- All Campus Computer Issues
- Student password resets if student is not on campus
- Student technology issues if student is not on campus
- The OTC Web site
- The phone system
Hours of Operation:
- Monday — Thursday 7:30am to 5:00pm
- Friday 7:30am to 4:30pm
After Hours Help
If you experience problems during hours that the Help Desk and/or Student Help Desk are closed, email helpdesk@otc.edu, and/or call 417-447-7548 and leave a voicemail. Someone will address those issues the next business day.
Note: If there is immediate danger to persons or property, from a campus phone call 6911 or from your phone please call security at 417-447-6911.
